Shipping Policy

​​​Huacaya and Valais ship with Australia Post (Express local and international). Australia Post delivery service is fully trackable online here. 

​

Once an online order has been placed, it will be dispatched within 2-3 business days.

​

Please note the following delivery times are a guideline only and are subject to change. Transit/delivery times to regional areas will vary; you can usually give or take a day extra. Please remember that we also dispatch from a "regional" so that an additional day can be a given once lodged. 

​

Metropolitan (Melbourne, Sydney, Brisbane, Adelaide) – 2 to 5 business days

Regional NSW, VIC, ACT, SA, QLD, WA, NT – 3 to 8 business days

Remote areas QLD, SA, NT, WA, TAS – 5 to 10 business days

​

Additional postage charges may be applied to some remote areas depending on the parcel size.

​

We would be delighted to answer any questions you may have about international shipping. Please send your queries to info@huacayaandvalais.com. We will always endeavour to send you items in the safest and most economical way. 

Please note that if your parcel will be delivered outside any major city centre or held at the local customs clearance, further delays may be beyond the delivery times guideline. We recommend following up with your local post office should this appear. 

 

INTERNATIONAL CUSTOMS CHARGES

For international orders, the Australian Goods and Services Tax (GST) will be automatically deducted from the original price. 

​​​

DAMAGED PARCELS

Before opening your parcel, we advise you to do a quick inspection for any external damage. If there is damage, please document it by taking multiple photos and recording the time you picked up your parcel.

If there is a damaged item, please retain all packaging, document the damage with photos, and contact us immediately at info@huacayaandvalais.com.

​​