We've added a little color to our classic 'Pom" and finished it off with a colored cuff and 'Pom'. This beanie sits over the ear and has a little extra room for hair. Made with 8 ply Valais Blacknose yarn and lined with soft Huacaya Alpaca fiber, it is designed for people who like a true traditional beanie. The Pom is made from pure natural Alpaca yarn.
Duo 'Pom' (Grey)
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Our goal is to provide exceptional products and services. Before purchasing, we recommend that you read our Returns & Exchanges policy to ensure you are aware of our policy and your rights under Australian Consumer Law.
We offer the options of an exchange, or a full refund within 14 days of receipt of goods. Except for discounted items, we do not accept returns for discounted items or orders with any other promotional discounts.
To be eligible for a return, we require a receipt or proof of purchase. Your item(s) must also be in the same condition: unworn and unused, with tags, and in its original packaging in good order. These conditions are necessary for any returns to be processed. We reserve the right to refuse a return if the goods do not reach our standards.
Please note: We recommend utilising a trackable shipping service to return items. Huacaya and Valais is not liable for lost packages and does not cover return postage costs unless the product is deemed faulty. Additionally, any customs taxes and duties, where applicable, are non-refundable.
Sale items are final and not eligible for return, exchange, credit, or refund unless faulty. Please choose carefully, and if you have any questions about a sale item, please contact our customer service team through online chat or email us at info@huacayaandvalais.com.
We offer exchanges for full-priced items bought online within 14 days of receipt of goods. However, we do not accept exchanges for discounted items or orders with promotional discounts. Please find below the instructions on how to initiate a return.
Refunds
We offer a refund for online purchases of full-priced items within 14 days of receipt of goods. The goods must be in the same condition: unworn and unused, with tags, and in its original packaging. We will refund the full value of the item(s) returned to the original payment method, except for shipping costs associated with the order. Please be aware that we cannot alter the payment method or refund to a different person.
Once your refund has been processed, depending on your payment method, it may take up to five business days for the funds to appear in your account.
To initiate a Return :
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Report your return in writing via email to Island Luxe at info@huacayaandvalais.com
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Ensure your Subject contains your original order number. Example: “Return Request" Order #2103”
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Please provide details of the return or exchange, or if you have any issues.
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Await our response; we will contact you within 24 hours and provide further instructions.
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Our intention will always be to ensure that your returns process is an easy, efficient and cost-effective transaction for all parties.
Once your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without initiating a return will not be accepted.
We recommend using a trackable shipping service for returns. Island Luxe is not liable for lost packages and does not cover return postage costs.
If your item is fragile, please ensure it is sufficiently protected during transit to avoid damage. We cannot accept responsibility for any damage caused during the return of items.
You can always contact us for any return questions at info@huacayaandvalais.com.
Faulty / Damaged items
If an item arrives damaged or you receive the wrong item, we value your promptness in reporting it within 48 hours of receipt of the goods. Rest assured, we will contact you within 24 hours and provide further instructions.
If you notice any manufacturing defects in the product, you must report them within 48 hours of receipt of the goods. This report will allow you to request a product repair, replacement, or refund. It is important to note that products damaged due to incorrect garment care or general wear and tear are not considered faulty.
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Huacaya and Valais ship with Australia Post (Express local and international). Australia Post delivery service is fully trackable online here.
Once an online order has been placed, it will be dispatched within 2-3 business days.
Please note the following delivery times are a guideline only and are subject to change. Transit/delivery times to regional areas will vary; you can usually give or take a day extra. Please remember that we also dispatch from a "regional" so that an additional day can be a given once lodged.
Metropolitan (Melbourne, Sydney, Brisbane, Adelaide) – 2 to 5 business days
Regional NSW, VIC, ACT, SA, QLD, WA, NT – 3 to 8 business days
Remote areas QLD, SA, NT, WA, TAS – 5 to 10 business days
Additional postage charges may be applied to some remote areas depending on the parcel size.
We would be delighted to answer any questions you may have about international shipping. Please send your queries to info@huacayaandvalais.com. We will always endeavour to send you items in the safest and most economical way.
Please note that if your parcel will be delivered outside any major city centre or held at the local customs clearance, further delays may be beyond the delivery times guideline. We recommend following up with your local post office should this appear.
INTERNATIONAL CUSTOMS CHARGES
For international orders, the Australian Goods and Services Tax (GST) will be automatically deducted from the original price.
DAMAGED PARCELS
Before opening your parcel, we advise you to do a quick inspection for any external damage. If there is damage, please document it by taking multiple photos and recording the time you picked up your parcel.
If there is a damaged item, please retain all packaging, document the damage with photos, and contact us immediately at info@huacayaandvalais.com.